FIRSTER Help Center

Shipping
Shipping Method

1. Standard Shipping

Free of charge when spent over THB 699
– Order with total amount below THB 699, parcel shipped to Bangkok Perimeter areas will be charged THB 70 and other provinces THB 120
– Bangkok and Perimeter areas 2 -4 working days, other provinces 4 – 7 working days (Excluded Remote areas) delivery service available for order completed before 11:00 PM

Do you ship products overseas?

FIRSTER’s shipping service is available in Thailand only.

Can you change your shipping address?

Shipping address is incorrigible if your purchased order is now in process of “delivering”.

*Add a new address at “Checkout” page by click “Edit” before completeing your purchase. Please contact Customer Service via [email protected] or 02-677-8799 on Mondays to Fridays: 09.00 AM – 06.00 PM (Except Saturdays-Sundays and Holidays) in case your payment is completed and your shipping address is incorrect. The delivery period is extendable to 1-2 days from specified date. Conditions are in accordance with FIRSTER only.

How to edit wrong phone numbers?

Please contact Customer Service via [email protected] or 02-677-8799 on Mondays to Fridays: 09.00 AM – 06.00 PM (Except Saturdays-Sundays and Holidays) in case your phone number is incorrect after your order is completed. Conditions are in accordance with FIRSTER only.

What perimeter provinces are available?

Perimeter areas include Pathum Thani, Nontaburi, and Samut Prakan.

What remote area provinces are available?

– Some areas of Chon buri, Trad, Chiang Mai, Lam Phon, Nan, Phayao, Chiang Rai, Maehongsorn, Tak, Phetchaboon, Kanchana buri, Krabii, Phang nga, Phuket, Surat Thani, Ranong, Songkra
– All areas of Narathiwat, Yala, Pattani

In-store Pickup
In-store Pickup

1. Standard Pickup

  • Enjoy free of charge on all orders
  • Order is available for collecting at the branch displayed on product page.
  • Approximately 2 hours of package preparation.
  • Orders placed before 6:00 p.m. will be ready for pickup at Click & Collect point the same day; orders placed after 6:00 p.m. will be ready for pickup at Click & Collect point the very next day.

* The company reserves the right to change the preparation period as appropriate without prior notice.

What is in-store pickup?

FIRSTER offers another convenient alternative to enhance your shopping experiences. You can make an online-purchase anywhere, anytime, and collect your item(s) at your preferred stores. Free of charge and no minimum order amount required.

Is there a surplus charge for in-store pickup?

Enjoy no surplus charge on all orders.

What do I need to pick up my order?

Once order status appears ready for pickup, please show proof of order status on mobile application, Email, or SMS to staff at your selected Click & Collect store.

Can someone else pick up my order?

You can assign other people to pick up the product by presenting an order number from Email or My Order.