FIRSTER Help Center

You’ll need to register before you can place an order with FIRSTER.

1. Click the sign on the white bar on the top of website.
2. Click REGISTER button.
3. Complete your information and click REGISTER button.
4. Your account has been successfully created!

You’ll need to register before you can place an order with FIRSTER.

1. Click the sign on the black bar of a website.
2. Click REGISTER button.
3. Complete your information and click REGISTER button.
4. Your account has been successfully created!

Option 1

1. After you create account. Then complete your information and click accept our term and condition
2. Click JOIN MEMBER.
3. You have successfully become our member.

Option 2

1. Click the sign on the black bar of an application.
2. Click JOIN NOW button
3. Complete your information and click accept our term and condition
4. Click JOIN MEMBER.
5. You have successfully become our member.

How to use ‘Continue with King Power’ ?

1. Click ‘Continue with King Power’ on the Login or Register page on the FIRSTER website or application.
2. To connect the FIRSTER account with the King Power account, enter the username and password you use for logging in the King Power website or application.
3. In case of a successful login
   • For first-time access, the FIRSTER website or application will create a FIRSTER account and register for FIRSTER membership automatically.
   • For later access, the system will log in to the user account that has already been connected on the FIRSTER website or application.
4. In case of a failed login
   • For first-time access, the FIRSTER website or application will be unable to create a FIRSTER account or register for FIRSTER membership.
   • For later access, the system will be unable to log into the FIRSTER account.

If the King Power account is logged in with a Facebook account or Apple ID, how do I connect my King Power account to the FIRSTER website or application via “”Continue with King Power””?

1st Solution:
In case of connecting an existing King Power website or application account with ‘Facebook or Apple ID’:

• If you already have a password for logging into King Power website or application, you are eligible to login with the same email address.

In case you already registered the King Power account on website or application by ‘Continue with Facebook or Apple ID’ and successfully created a password:

• You can use the email that you signed up for an account on the King Power website or application via ‘Continue with Facebook or Apple ID’ and the password you had created.

2nd Solution:
If you have not created password for the King Power website or application account, or have forgotten the password, you would have proceed with the following steps:

• Go to King Power website or application and create a new password by clicking Forgot Password.
• Once the password has been created, your email address used for signing up the King Power website or application account is now eligible to proceed with ‘Continue with King Power’ for an instant connection to your FIRSTER website or application account. (Alternatively, if you signed up for an account on the King Power website or application via ‘Continue with Facebook or Apple ID’, you could use your email and password for Facebook or Apple ID to proceed with ‘Continue with King Power’ to connect your account to the FIRSTER website or application.)

Why can’t I connect my King Power membership to the FIRSTER account through ‘Continue with King Power’?

The reasons why my King Power membership cannot connect to the FIRSTER account through ‘Continue with King Power’:

1. The account has not yet been created on the King Power website or application, so ‘Continue with King Power’ is currently accessed without any username or password to use for logging in. To create an account, please follow the steps below.
   • Create an account for the King Power website and application at https://www.kingpower.com/register.
   • Connect to your account via King Power website or application by using your King Power membership.
   • Once you have acquired a username and password to access your King Power account, select ‘Continue with King Power’ to instantly connect to your account via FIRSTER website or application.
2. Email or password may be incorrect.
   • In case of an incorrect email address, please contact customer service to check and correct the information.
   • In case of an incorrect password, the password can be reset at https://www.kingpower.com/forgot-password.
3. Some of the information used for King Power membership application may be incorrect, such as name, date of birth, phone number, e-mail address, etc.
   • Please contact customer service to check and correct the information.

How do I edit my FIRSTER account?

Please contact the Customer Service at [email protected] or call 02-677-8799 on every Monday-Friday from 9:00 AM-6:00 PM (except on Saturday-Sunday and public holidays) to edit the FIRSTER account.

What are the benefits of accessing FIRSTER website or application with King Power account?

Receive the latest promotions and privileges for online shopping via FIRSTER BEAUTY and FIRSTER LIFESTYLE website or application, as well as shopping at FIRSTER stores at King Power Mahanakhon and Siam Square branches. For more information, click: https://bit.ly/3C6Mowc.

Is CARAT on King Power website eligible for using as a discount on FIRSTER website?

Currently, CARAT cannot be transferred from King Power to FIRSTER; however, FIRSTER points are now available to be collected and redeemed as a discount on the next purchase on the FIRSTER website and application.

1. Click the sign on the black bar of a website.
2. Login to your account.
3. Select MY ACCOUNT, then select EDIT PROFILE
4. Click CHANGE PASSWORD
5. Enter your current password, new password and confirm password
6. Click SAVE button

1. Click the sign on the black bar of an application.
2. Login to your account.
3. Select MY ACCOUNT, then select EDIT PROFILE
4. Click CHANGE PASSWORD
5. Enter your current password, new password and confirm password
6. Click SAVE button

If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.

For your data security, phone number isn’t allowed to change. Please contact Customer Service via [email protected] or 02-677-8799 on Mondays to Fridays: 09.00 AM – 06.00 PM (Except Saturdays-Sundays and Holidays)

For your data security, you will only be allowed to change gender.

1. Click the sign on the black bar of an application.
2. Login to your account.
3. Select MY ACCOUNT, then select EDIT PROFILE

For further information, Please contact Customer Service via [email protected] or 02-677-8799 on Mondays to Fridays: 09.00 AM – 06.00 PM (Except Saturdays-Sundays and Holidays)

FIRSTER can not merge data from both accounts. We suggest choosing only one to receive full benefits.

Every 25 baht of purchase receive 1 FIRSTER POINT.

*The remaining purchase amount cannot be calculated with your next purchase.

Sorry for your inconvenience. You will not get point from any order made before joining a member.

The company reserves the right to recall the FIRSTER POINT in case of canceled order. This under the terms and conditions set of the company.

FIRSTER POINT expires two years after your purchased date. The expired points will be automatically cut off.

The FIRSTER POINT will straight to your account within 24 hours. You can redeem the FIRSTER POINT after your order status is changed to completed (delivered).

Please contact Customer Service to check your point activity. Contact Us.

See FIRSTER POINT at “Member” page

1. Click the sign at the white tab on top of the website.
2. Log in
3. Click “Member” to check your FIRSTER POINT and an expiration date.

See FIRSTER POINT at “My account” page

1. Click the sign at the bottom tab of the application.
2. Log in to check your FIRSTER POINT and an expiration date.

Terms and Conditions of FIRSTER Membership
Last updated: 1 October 2021 Membership

Membership Registration

• Registration for FIRSTER membership is available at www.firster.com or at service stations in each FIRSTER store. All information requested by the company is required to be provided completely. In case of query, please contact our FIRSTER Contact Centre tel. 02-677-8799 (press 1), available to dial from 9.00 a.m.- 6.00 p.m. every day, or email to [email protected].
• King Power Click.co., Ltd (“the Company”) reserves the right to approve all registration and collect personal data to offer a full service. Any changes to information given upon registration must be informed along with submitting proof of change to the FIRSTER Contact Centre or [email protected].
• The applicant/member accepts to provide information and allows the company to utilize that information for further service improvement. For Privacy Policy, please view https://www.kingpower.com/content/privacy-policy-customer

Membership Rules & Regulations

• Members acknowledge and consent to follow the terms and conditions of FIRSTER Membership. See more detail at https://www.firster.com/member
• Points, cards, and benefits from membership are not for sale and non-transferable.
• FIRSTER members are eligible to enjoy more discounts, points, and other privileges at any FIRSTER stores and on online platform according to company policies. For further details , please query store assistants or contact FIRSTER Contact Centre.
• Membership points will expire within 2 years after receiving the products.
• Benefits may be offered to each member differently depending on their purchase history and the company’s marketing policy.
• Regarding the return of a previously purchased product, members accept and consent to return points, gifts, or cash that is equivalent to the gift’s price.
• Any arguments regarding the membership, the company’s decision shall be deemed final.
• Please contact the FIRSTER Contact Centre should you require your membership to be suspended. The company reserves the right to not be responsible for any cases prior to the withheld date and time.
• The proprietary rights to membership and membership cards are solely reserved for the company. Any amendment, addition to benefits conditions, and/or membership cancellation shall be performed without prior notice.
• The company reserves the right for information and value validation as appearing on the company’s current database only.