FIRSTER Help Center

Return
Returns Policy

1. FIRSTER guarantees customer’s satisfactory. All items exclude electronic and gadget category are eligible to return policy within 14 days after purchasing. Electronics and gadgets items is provided with 7 days warranty from first day of product receiving until the items returned to company or selected store.

2. Warranty service of products sold by manufacturers or brand owners will be responsible by each manufacturers or brand owners. Product claiming must be requested to manufacturer or brand owner directly. Claims conditions within the specified warranty period (7 or 14 days) will be abided by manufacturer or brand owner rules.

3. Electronic and gadget products with a warranty, memory cards or any electronic and gadget items in used condition, warranty service will be provided by the manufacturer as specified on the website or product package.

4. Items purchased online that returnable and replaceable are required the company product inspection process period within 7 working days
– Regarding return or replacement of products sold by manufacturers or brand owners through online platform, product will be shipped to the manufacturer or brand owner for inspection. Duration of process will be approximately 45 business days.

5. In the case of requesting to return certain items in any purchasing order with discount, such request might affect the conditions of discount on order and may prevent you from receiving discount or incur additional costs (depends on each case)

6. Shipping fee caused by returning product and other service fees are non-refundable.

The company reserves the right to return/refund products with the following cases :
– Damaged or malfunctioned products that caused by manufacturing or delivering process.
– Expired products – Unmatched products as displayed on the website.
– Wrong products from order.
– Incomplete product parts as labeled on the package.
– Products with no returns/refunds policy are not accepted.

Returnable and Refundable products must be in the following conditions :
1. Product must be in a new/unused/and non defective condition.
2. The package must be in its original condition as received from the company.
3. Product, accessories and gift (if any) in a package must be complete and returned.
4. Price tag, brand tag, and OCPB tag (Office of the Consumer Protection Board) aren’t taken off.

Remarks :
1. Please be informed that the company reserves the right, along with the manufacturer, to be authorized to examine or consider the item condition before returning it. The Returns/Refunds policy must be conformed to the previous conditions as described above.
2. The company reserves the right to refuse the returns/refunds at all cases according to the manufacturer’s details specified on the website.
3. Period for returns/refunds may vary according to the manufacturer’s details specified on the website.
4. In case of disputes or arguments, the company’s judgment shall be deemed final.

Non-returnable and non-refundable products

All Categories :

– 14 days after product purchased or a period that is specified by the manufacturer.
– Product with a warranty under the manufacturer. Please contact to the manufacturer directly.
– Product with no product number or the code is taken off.
– Product with a special condition that is specified by the manufacturer. Returns/Refunds policy is invalid at all cases.
– Damaged product caused by misuse.

Electrical Appliances :

The product with a warranty from the brand, memory cards or any used electronics products.

Entertainment media, Games and Musics :

Journals, Newspapers, Magazines and Books, DVD, VCD, Video games, E-Books, E-Magazines, E-Coupons, Coupon Fashion

Accessories :

– Underwears, Kidswear and Socks
– Accessories (Watch and Jewelry), Glasses and Sunglasses

Health & Beauty :

Perfumes, Cosmetics, Skincare, Makeup Accessories, Home Fragrance, and Health products; Cleansing gel, Hand cream, Mask, Deodorant, Supplement, Oral health product, Hair care product, Hair-styling product.

Sports & Fitness :

Sport Equipment, Exercise Machines, Massage Chair, Bicycle, Sportswear, Swimwear, Other Sport Accessories.

Special Deals & Gifts :

Flash Sale Product, Special Price Product, Clearance Sale Product, and All Gifts.

Other Cases :

– In case of an unintentional of placing an order with wrong color/model/type/etc.
– In case of self-maintenance or self-adaptation.
– In case of price variation that might occur in the future, includes gift vouchers.
– In case of your need for additional discount or forget to apply codes/coupons.
– In case that you have changed your mind.
– In case that you make a wholesale purchase or you are a distributor.
– In case that you make an incorrect and false transaction, whether it’s made by yourself or the automatic machine.

*Terms and Conditions are as designated by the company.

Conditions for replace/return of products

1. Damages on packaging
– Packaging has signs of damage or not in perfect condition.
– Packaging remain closed.
– Product remain new or unused.
– No missing products, accessories, gifts with purchase or warranty card.
– Brand or FIRSTER price tag is not being removed.

2. Received wrong / unmatched products as displayed on the website
– The packaging (e.g. plastic wrap or seal stickers) must not be carved, cut, opened, or show signs of imperfection.
– No damages on packaging.
– Products, accessories, gifts with purchase or warranty card must not be cut, opened, texted, or have any traces of imperfection.
– FIRSTER or brand price tags must not be unpacked, cut or cause to fall off the product.

3. Damages/ malfunctions on product without being caused by misuse
– No missing packaging, products, accessories or gifts with purchase.
– Brand or FIRSTER price tag is not being removed.

4. Received wrong size product e.g. fashion goods (Except products that are in the non-return category)
– Product remain new. Have not been cleaned or used.
– No damages on packaging
– No missing products, accessories, gifts with purchase or warranty card.
– FIRSTER or brand price tags must not be unpacked, cut or cause to fall off the product.

5. Missing product contents
– No missing packaging, products, accessories, gifts with purchase or warranty card.
– Brand or FIRSTER price tag is not being removed.

6. Change of mind (Except products that are in the non-return category)
– The packaging (e.g. plastic wrap or seal stickers) must not be carved, cut, opened, or show signs of imperfection.
– Products, packaging, accessories and warranty card are in good condition.
– Product remain new or unused.
– No damages on packaging
– Products, accessories, gifts with purchase and warranty card must be fully returned in perfect condition.
– FIRSTER or brand price tags must not be unpacked, cut or cause to fall off the product.
– Electronics products such as mobile phone, tablet or other gadget are unable to return if the packaging is already opened.

Refund
Refunds Policy

The company informs refunds policy as an agreement and to create an understanding about this website service as follows :
– In case of product is invalid for delivery, the company will refund the money to customer.

A period for refund process :
– Payment via “Credit/Debit card”. A refund process will be notified to the bank and the policy is vary for each bank. Normally, the cardholder will receive money in the next billing, approximately 30-45 business days for credit card and debit card (after receive a confirmation from Customer Service).
– Payment via “PromptPay”. The company will process the refund transfer within 21 business days
from the date that customer receives a confirmation from Customer service.
For the money transfer, Please submit the following documents:
1. The customer’s bank account certifying true copy
2. A copy of the identification card certifying true copy

In case of system error :
– The company reserves the right to refund with an overtime limit if there’s an uncertain situation.
– The company reserves the right to change the conditions without any further notice.

FIRSTER POINT Return Policy

– FIRSTER POINT has been redeemed in a refund order, the company will return FIRSTER POINT into your FIRSTER account after the product has been returned or your order is canceled.
– All FIRSTER POINT you get from your previous refunded order will be automatically reclaim from your FIRSTER account. In case your FIRSTER POINT are inadequate, The company will reclaim from the next order until the total amount is reached.

FIRSTER POINT Return Policy

– FIRSTER POINT has been redeemed in a refund order, the company will return FIRSTER POINT into your FIRSTER account after the product has been returned or your order is canceled.
– All FIRSTER POINT you get from your previous refunded order will be automatically reclaim from your FIRSTER account. In case your FIRSTER POINT are inadequate, the company reserve the right to require you to pay for that cost.

Do I have to pay for return shipping?

In the case of replacement in 100% perfect condition, the customer will be responsible for the cost of returning the product, according to the return conditions set by FIRSTER and subject to the above terms and conditions.

How can I return the product if I purchase the product online?

You can contact both at branches and online channels, according to the return conditions set by FIRSTER and subject to the above terms and conditions.

Can I try the product before ordering if I purchase online?

FIRSTER does not have a trial policy before ordering. Return and Exchange Policy, Click Here. All returns and exchanges are reviewed by FIRSTER following the terms and conditions.

Note: Every return or exchange will only be considered by FIRSTER and subject to the above terms and conditions.